Terms and Conditions
Bonded Coach Holidays Group Trading Charter 2020
Swann Tours 29 Stadium Avenue Blackpool Fy4 3qa.
1. FINANCIAL PROTECTION
Your contract is with Swann Tours, 29 Stadium Avenue, Blackpool FY4 3QA. When you book a holiday with us, the money you pay us for the booking will be protected by the Bonded Coach Holidays (BCH), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent. Our Trading Charter and Booking Conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. Please see the BCH Consumer Guarantee at www.bch-uk.org. There is no financial protection if you purchase just transport or accommodation only from us. We fully comply with Package Travel and Linked Travel Arrangements Regulations 2018. The combination of travel services offered to you is a package holiday within the meaning of the regulations. Therefore, you will benefit from all rights applying to package holidays. Swann Tours will be fully responsible for the proper performance of the holiday and providing assistance if you are in difficulty. Your key rights will be in the details of the tour which will be provided prior to booking.
2. BOOKING AND PAYMENT
When a booking is made, the lead name on the booking guarantees that he or she is 18 or over and has authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre contract information. After we receive your booking and all appropriate payments, if the arrangements you wish to book are available, we will send you a confirmation invoice within 14 days. This confirmation will include any special requests we have agreed. A binding agreement will come into existence between us when we dispatch this invoice to the lead name. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.
Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown in the brochure. You can book by paying a deposit for each person named on the booking but our commitment is always conditional upon the balance being paid as below.
Deposit £30.00 per person.
The balance of the price of your holiday must be paid at least 6 weeks before your departure. If you book within our balance due period, you need to pay the total holiday cost at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph below.. The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first.
3. BROCHURE ACCURACY
Although Swann Tours make every effort to ensure the accuracy of the brochure & website information and pricing, regrettably errors do occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice.
4. OUR PRICING POLICY
Swann Tours endeavour to ensure that the most up to date and correct prices are shown in our brochure. Occasionally, an incorrect price may be shown, due to error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday.
Holiday prices include all travel, hotel accommodation and meals as specified in the holiday description and VAT payable in the UK where applicable. The price of the holiday will not be subjected to any surcharges except those arising from exchange rate changes, transportation including the price of fuel and ferry operator fares and tolls. We will communicate the options with you through letter.
5. IF YOU CHANGE YOUR BOOKING
If, after our confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our upmost to make the changes, but we cannot guarantee to do so. However, notification must be received in writing at our office from the person who signed the booking form, at least 6 weeks before the departure. Alterations cannot be made within 6 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancelation charges set out in paragraph below.
6. TRANSFERRING YOUR BOOKING
You can transfer your booking to somebody else but the person must satisfy all the conditions of the holiday and you must inform us either by letter or over the phone no less than 7 days before departure.
7. IF YOU NEED TO CANCEL YOUR HOLIDAY
You or any member of your party, may cancel your holiday at any time provided the cancellation is made by the person signing the booking form and is communicated to us in writing via the office who made the original booking. You must pay the cancellation charges to cover our administration costs and to compensate for the risk of us not reselling the holiday. If the holiday is resold a refund will be considered if the tour was fully booked. Your cancellation will take effect from the date on which we receive your written confirmation of your cancellation. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Where bought in supplies, such as ferries, hotel accommodation etc have been bought in on your behalf, and where terms and conditions of the supplier are non-refundable, these products will be charged to you at full retail rate. If this applies, the non-refundable items will be deducted from your holiday costs and the following scale of charged will be applied to remainder:
Period before departure within which written cancellation of package price is received
Amount of cancellation charge as a % of total package cost:
More than 42 days Deposit only
41 - 28 days 50%
27 - 15 days 80%
14 to day of travel 100%
In the event of unavoidable and extraordinary circumstances occurring at the place of its immediate vicinity and which significantly affect - (a) the performance of the package or (b) the carriage of passengers to the destination. The traveler may terminate the package travel contract before the start of the package without paying any termination fee.
8. ALTERATIONS TO YOUR HOLIDAY BY US
We hope that we will not have to make any changes to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes. We reserve the right to do this at any time. We will let you know about any important changes as soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a major change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. in either case, we will pay you compensation, according to the scale set below. A major change includes the time of your departure or return time by more than 12 hours, a change in departure point, location of resort or type of hotel, or specification of the coach.
If we tell you about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either:
accept the new arrangements offered by us or accept a replacement holiday from us of similar standard and price (at the date of change), if we can offer you one, or cancel your holiday with us and receive a full refund of all monies. Either way, we will pay you compensation, using the Compensation table shown.
Period before departure in which significant change is notified to you.
Amount per person
More than 42 days NIL
41 - 28 days £10.00
27 - 15 days £15.00
14 - 8 days £20.00
7 - 0 days £25.00
IMPORTANT NOTE Compensation will not be payable if the holiday is cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseen technical problems with transport for reasons beyond our control or that of our suppliers: hurricanes and other actual or potential severe weather conditions and any other similar events. All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than 6 weeks before the scheduled departure date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we pr the suppliers of the services in question could not foresee or avoid and is therefore beyond our control).
9. OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty we will assist you. If any part of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of the holiday. We will in all cases will be limited in the manner provided by the relevant international convention. If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you have to act against the person or organization responsible for causing the death, personal injury or illness. This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday.
10. IF YOU HAVE A COMPLAINT
If you have a problem during your holiday, please inform your Tour Driver or the relevant supplier/resort representative immediately who will endeavour to put things right. If you remain dissatisfied please follow this up within 14 days of your return home by writing to us. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative whilst in resort and obtain a written report form. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. Should you wish to pursue the complaint further, the BCH/CPT have an alternative dispute resolution scheme and full details are available from them. Please contact them at, The Confederation of Passenger Transport UK, Fifth Floor South, Chancery House, 53-64 Chancery Lane, London, WC2A 1QS.
11. OUR COACHES
We will always use our reasonable endeavours to provide a coach to the specification in our brochure, but reserve the right to substitute an alternative vehicle should there be unforeseen circumstances. There is a seating plan but in some cases, operational reasons may require a coach with a different configuration. We reserve the right to alter a coach seating plan and allocated seats other than those booked. Single passengers may be required to share a double seat with other single passengers. When your booking is confirmed, you will be offered the best seats available at that time. If you feel that you require two seats then these must be booked and paid for in advance, at the time of booking. If you fail to do this and it transpires that the seat allocated to you is insufficient for your needs and there is no alternative seating available then you will be refused access to the coach and payments made will be liable to forfeiture.
12. HOTEL FACILTIES
Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed. Single occupancy of rooms may be subject to a supplementary charge.
13. HEALTH AND SAFETY
Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke and heart or lung disease or if you have had major surgery in the last three months. We reserve the right to refuse any booking in the absence of a doctor's certificate confirming that you are fit to travel. Where we provide comfort stops you are encouraged to walk around. Exercise reduces any discomfort, which may be caused by periods of immobility. All our coaches are NO SMOKING.
14. SPECIAL REQUESTS
All special needs and requests, if agreed, should be entered on the booking form and be included in the confirmation of the holiday. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you need assistance, or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday. We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport. Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information you should contact Swann Tours.. If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet.
15. PASSENGERS WITH DISABILITIES
We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/tour managers are unable to provide such assistance. You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members enjoyment of it before you book your holiday. If in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. We want you to enjoy your holiday and will help you select and appropriate trip.
16. PASSENGER BEHAVIOUR
We want all our customers to have a happy carefree holiday. You are responsible for your behavior and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their holiday or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive.. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply the cancellation charges. If on your return journey, we have the right to terminate the contract with you.
17. TRAVEL INSURANCE
We strongly advise that you take out personal travel insurance for the trip. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your holiday, we reserve the right to reclaim from you any medical repatriation or other expenses that may incur on your behalf which would otherwise be met by your insurers.
Please restrict your luggage to a suitcase weighing no more than 18kgs per person. We cannot accept responsibility for loss or damage unless through our negligence. Please do not leave valuable items in your suitcase when left on the coach.
19. DATA PROTECTION ACT
We comply with the GDPR 2018 regulations.