Terms and Conditions

 

YOUR HOLIDAY CONTRACT WITH SWANN TOURS COACH HOLIDAYS
Please read carefully before booking.

 

BONDED COACH HOLIDAY GROUP (BCH)
Your contract is with Swann Tours Blackpool. Our booking conditions set out clearly and simply the responsibility we have to you and in turn, you have with us, when a contract is made. When you book a holiday with us, the money you pay us for the booking will be protected by the Bonded Coach Holiday Group Of Confederation of Passenger Transport UK Ltd, this is a government approved consumer protection scheme. Please see the BCH Consumer Guarantee at www.bch-uk.org. There is no financial protection if you purchase solely transport or accommodation only from us.

BOOKING DETAILS
Booking is direct with Swann Tours Blackpool, your local coach tour operator. Please send your payment to our booking address. We now accept debit and credit card payments. If you wish to book in person,then please telephone for an appointment at your convenience .
If you cancel your holiday your deposit can be transferred onto any other holiday in this brochure if there's any availability on it. If no holiday is suitable then you will lose your deposit.

DEPOSIT & BALANCE
When making a booking ,a form must be completed and a £30.00 per person per holiday deposit secures your booking. The balance shown on your confirmation paperwork is due six weeks prior to the tour departure. Should the balance not be paid by the due date, we reserve the right to cancel your reservation and apply the relevant cancellation charges. Balance reminders are not automatically sent out.

IF WE CANCEL YOUR HOLIDAY
We reserve the right to cancel your holiday if there are insufficient bookings to justify the departure, in which case we will inform you at least 6 weeks prior to departure. If this becomes necessary you will have the option of transferring to another holiday or accepting a full refund.

SCALE OF CANCELLATION CHARGES

42 days or more before departure Deposit Only
41 – 28 days before departure 50%
27 – 15 days before departure 80%
14 – to day of departure 100%

IF WE CHANGE YOUR HOLIDAY
The arrangements of the holidays in our brochure are made many months in advance and changes are sometimes unavoidable, most of these changes are very minor, but where they are significant we will notify you as soon as possible. A significant change is one that involves changing your departure date, resort area, quality of main hotel or eliminating a destination from the itinerary.
In the event of a significant change you may decide to either continue with your holiday, or accept an alternative which we may offer or cancel your booking and receive a full refund.

PASSENGER BEHAVIOUR
We reserve the unconditional right to refuse or terminate a passenger’s holiday in the event of unreasonable conduct. We regret that no pets or other animals other than registered assistant dogs are allowed on our tours. Passengers with registered assistant dogs must advise us at the time of
booking.

SPECIAL REQUESTS
Any special requests should be made at the time of booking and are request only, they cannot in any way be treated as a guarantee. Although we at Swann Tours will ensure your request is noted and passed to the hotel, we cannot be held responsible if your request is not honoured for whatever reason. Excursions are included in the price of the holiday and refunds cannot be made for passengers not wishing to go on these excursions.

SMOKING
There is a total ban on smoking on the coach, but frequent stops are made.

YOUR HOLIDAY INSURANCE (optional)
We feel it is important that you are covered by adequate travel insurance on your holiday. Details of the scheme that we recommend will be sent to you on receipt of your deposit.

DATA PROTECTION ACT
We take full responsibility for ensuring that proper measures are in place to protect your information. We do not pass on your personal details to third parties.

COMPLAINTS
If you are unfortunate enough to have a complaint during your holiday, please inform the person responsible immediately (i.e.: the hotel manager) also advise the driver/courier who will do their upmost to resolve the problem immediately. If the matter cannot be put right on the spot, you must notify us in writing within 28 days of the completion of your holiday.

BONUS REWARD SCHEME
Book any four holidays in this brochure and receive a £15.00 gift voucher to be used on any future bookings with Swann Tours.